Process Integration

openITCOCKPIT is able to interconnect with the OTRS trouble ticket system through a bidirectional interface, establishing a direct link between the monitoring and the trouble ticket software. Incidents documented within OTRS are automatically confirmed in openITCOCKPIT. Upon recognizing that an error has been fixed, openITCOCKPIT will close the corresponding ticket. Follow-ups document all actions and steps taken to correct the error in OTRS.

it-novum can offer you many years experience in the fields of system and application monitoring and trouble ticket systems such as OTRS. In us, you will find a partner who can offer you the full range of IT solutions.

Systems and assets are best managed in one place. Often, this will be an Excel spreadsheet. A Configuration Management Database (CMDB will offer you a more comfortable and sustainable solution. Both small and larger companies have come to rely on the open source application i-doit for managing their systems documentation.

It will handle your every documentation requirement. From documenting your operational environment, to modeling IT services and consolidating ITSM data: i-doit provides all the necessary tools for mastering your IT environment.

i-doit has been integrated into openITCOCKPIT, enabling openITCOCKPIT to compare existing systems and devices with those defined in i-doit, after which they can be integrated directly into you network management system.

Having to manually enter all your hardware is likely to be a time-consuming process. An automatic discovery mechanism makes this task much more comfortable.

Through the integration of NeDi, openITCOCKPIT will handle your auto-discovery requirements with ease. The only thing needed is SNMP access to the so-called seed hosts. NeDi will then find all hosts in a predefined area and compare them to the systems already in openITCOCKPIT. Adding new hosts to openITCOCKPIT is quick and easy.

The cloud makes internal IT departments compete with external vendors. As a data center operator for small and larger companies as well as for its own Group companies, it-novum operates its own ECB-S certified data center and has many years experience managing large IT infrastructures. For Data Center Management, our tool of choice is the leading open source solution openQRM.

By integrating openQRM into openITCOCKPIT, newly created appliances can be directly incorporated into the monitoring system.

In addition to using openITCOCKPIT's own SLA reports and auto-reports, it is also possible to integrate Business Intelligence solutions into openITCOCKPIT. This will allow for a centralized evaluation of system and service data, which can then be sent as reports.

As a Pentaho Enterprise Partner, it-novum integrates the Analysis and Reporting features of Pentaho, creating a centralized evaluation platform for systems management.