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With every IT project and every IT solution, three important factors come into play: know-how, method or system and tools. The question of whether to use "open or closed source" only plays a minor role.
Data centers typically operate a large number of services in which closed source and open source applications and tools are used for different tasks. Managers, CEOs and end-users do not care about technical specifics or vendors. They simply want to have their business requirements fulfilled. This means that IT staff should not only focus on managing and operating applications. Instead, they should create added value for the above-mentioned groups by developing processes that will automate workflows and relieve pressure on users.
Due to its flexibility, open source can play an important role in the field of infrastructure. Companies no longer need to wait until vendors implement a much needed interface. They can write one themselves or hire a specialized service provider to do it for them.
Knowing company specific processes, procedures and requirements is the foundation for successful implementation of an open source based infrastructure solution. The most widely accepted structured approach to project and service management as well as to support is the IT Infrastructure Library. With its cohesive set of best practices, ITIL, now at version 3, is the de facto standard. But how can ITILv3 be used to implement IT Service Management (ITSM) based on open source technology?
it-novum works with a wide range of open source tools which have proven their worth in production environments and around which huge communities have developed. We offer enterprise-grade development, project management and support. Solutions such as
are mature applications which are in no way inferior to their proprietary, commercial counterparts.