it-novum is both a long-time SAP Business Partner and a Gold Partner of SugarCRM, Alfresco, Nagios, OTRS, Pentaho and Jedox Palo. This, together with the interfaces we have developed to connect these systems to SAP, makes us one of the leading integration experts operating at the boundary between technology and business processes. Complementing our portfolio of classic ERP services and solutions, we offer our customers special, tailor-made best practice solutions in our other core competences Document Management, Business Intelligence and Service Management.
We make use of open source tools since we are convinced of the benefits for our customers. These include:
This puts us and our differentiating features at the boundary between technology (expert know-how regarding SAP and business open source products), business (extensive knowledge of business processes and their optimization, combined with a deep understanding of customer's business needs) and integration (from a functional point of view: enabling cross-application solutions; from a technical perspective: combining open source and closed source software).
SAP and Nagios / openITCOCKPIT
SAP and OTRS